Crucial Conversations: Tools For Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler


Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want.

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Red/white illustrated paperback covers with red spine. Little to no edge wear and corner bumps. Clean, tight pages and spine. Previous owner name on frontis page. Published by McGraw Hill in 2012. Business/Self Help. Measures 9 x 6 inches with 244 pages. VG


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